Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
Very pleased with Elm Dental Surgery! For over 10 years - excellent care. Professional and Friendly
I've been scared of the dentist for a very long time, but toothache forced me to make an appointment. A friend recommended Elm House to me and I'm so glad she did. The dentist I saw today was so patient and kind, explaining everything perfectly. Actually all the staff were great, including the receptionists. I will definitely go back and I will be recommending to my friends and family. Thank you Elm House, my faith has been restored.